Shipping & Returns

UK Domestic

We aim to post goods out to UK destinations within 3 working days of payment, normally by Royal Mail Signed For service. Bespoke and custom orders may take longer. Larger items may be despatched by courier.

International Shipping

International orders will be treated as custom orders and shipping costs will be advised according to destination. Overseas customers are responsible for import taxes of the country they are in.

Returns

Cancellations

With the exception of bespoke, personalised and custom orders, if you wish to cancel your order, you may wish to do so at any time up to 30 days after receipt of the goods. Please let us know by email to info@northstoneartjewellery.co.uk

Returns

Goods must be returned within 30 days from cancellation, in their orignal condition and packaging for a refund, obtaining proof of postage. Please note it is not our policy to refund the postage of returned goods unless they are incorrect or faulty.

Refunds

Subject to receipt of the returned goods, a refund will be made within 14 days. A deduction may be made if the goods are not in their original condition or packaging.